At BELIF PETFOOD (INT) SDN. BHD. (1387421-H) (“BELIF,” “we,” “us,” or “our”), we are dedicated to delivering our premium, science-backed pet nutrition products to you with efficiency and care. This Shipping Policy outlines our shipping practices, delivery timelines, and how we address potential issues to ensure your experience reflects our commitment to quality pet care and customer satisfaction. By placing an order with us, you agree to the terms outlined in this policy.
Shipping Destinations
Local Shipping
We currently offer shipping exclusively within West Malaysia. We are working to expand our shipping options in the future and will update this policy accordingly. Please ensure your delivery address is within West Malaysia before placing an order.
Courier Partners
All parcels are delivered through our trusted courier partner(s), chosen for their reliability. While we strive for timely delivery, please note that BELIF does not directly operate or represent any courier companies. Delivery schedules are managed by our courier partners, and occasional delays may occur due to factors beyond our control, such as weather, traffic, or operational challenges.
Delivery Timelines
Standard Processing and Shipping
We aim to process and dispatch orders within 1–3 business days from the time of purchase, depending on order volume and stock availability. Once dispatched, delivery within West Malaysia typically takes 2–5 business days, though this may vary based on your location and the courier’s operations.
Working Hours
Our team processes orders Monday through Sunday, from 10:30 AM to 9:30 PM (Malaysia time). Orders placed outside these hours will be processed on the next working day.
Promotional and Peak Periods
During promotional, seasonal, or high-volume periods (e.g., festive seasons or sales events), processing and delivery times may be extended due to increased order volumes or stock availability constraints. We appreciate your patience and will keep you informed of any significant delays.
Tracking Your Order
Upon dispatch, you will receive a confirmation email with tracking information, if provided by our courier partner. Use this to monitor your delivery status. If you do not receive tracking details or encounter issues, please contact our customer service team, and we will assist promptly.
Delivery Issues and Support
We are committed to ensuring your order arrives safely and on time. If your parcel experiences delays, damage, or other issues, please contact us immediately. Our team will work with you and our courier partner to resolve issues, including:
Investigating delayed or lost parcels.
Addressing damaged or incorrect items (subject to our Return and Refund Policy).
Providing updates and assistance throughout the delivery process.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order weight. Any applicable taxes, duties, or fees will be clearly displayed before you confirm your purchase. BELIF is not responsible for additional charges imposed by local authorities, though such charges are unlikely for deliveries within West Malaysia.
Important Notes
Accurate Delivery Information: Ensure your shipping address is complete and accurate. BELIF is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Non-Deliverable Areas: Some remote areas in West Malaysia may have limited courier service availability. If your address is affected, we will contact you to discuss alternative arrangements.
Order Confirmation: Orders are subject to stock availability. In the rare event of an out-of-stock item, we will notify you promptly and offer a refund or alternative product, per our Return and Refund Policy.
Contact Us
For questions, concerns, or inquiries about shipping, please reach out to us at:
Phone
(+60) 10-266 6515
Available Monday to Sunday, 10:30 AM to 9:30 PM (Malaysia time).
belif@naturesprotection.marketing
We aim to respond to all inquiries within 24–48 hours during working days.
Visit Us
Lot 3706F, Jalan 7/5, Taman Industries Selesa Jaya,
Seri Kembangan, 43300 Seri Kembangan, Selangor, Malaysia
Our team is here to support you, just as we are committed to supporting the health and happiness of your pets with our premium pet food products.
Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in our practices, courier partnerships, or operational requirements. Updates will be posted on our website, and significant changes will be communicated via email (if you have an account) or a website notice. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Our Commitment to You
At BELIF PETFOOD (INT) SDN. BHD. (1387421-H), we strive to deliver not only exceptional pet nutrition but also a seamless shopping experience. We handle your orders with the same care and dedication we put into crafting our products, ensuring your pets receive the nourishment they deserve, right to your door.